Technical Support

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Technical Support

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Support Center
Welcome to CUE's Support Page, your virtual help desk for trouble free remote control! If you have purchased Cue product from an Authorized Cue Distributor, please contact your distributor for support. This page will most likely have the answer to any questions you have regarding your Cue product. Further assistance can also be found in your product's documentation.	This section relies strongly on your feedback. Please help us make Cue Control System the best product possible by sharing your experience/suggestions with us. All Feedback will be delivered to the appropriate Product Management team for review. A reply will not be sent. If you are experiencing problems for which you need a response from Cue Customer Support, please use the contact below.
PHONE SUPPORT
Technical Support is available by phone at +420 241 091 252. Please note that this number is for technical phone support ONLY and is staffed from 7:45AM to 6:00PM Central European Time (GMT+1:00), Monday through Friday (except holidays).	For hardware and software support please attach the information outlined below. This information is necessary for us to successfully help you. Serial number of the CUE product Firmware version (if applicable) Software version and/or date Provide a description of your problem. Please include as much as possible information related to the problem.
E-MAIL SUPPORT
Please address your inquiry to one of the following addresses as appropriate:
Hardware and Software: support@cuesystem.com	Sales and Projects: sales@cuesystem.com
All Technical Support Inquiries, submitted via the e-mail, will be answered in approximately one business day.